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Sales and Service Representative

2 months ago

Bellingham Washington, United States REI (Recreational Equipment Inc.) Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at REI. As a Sales and Service Representative, you will play a key role in delivering exceptional customer experiences and driving sales growth in our stores.

Key Responsibilities
  • Assist customers with questions and provide product recommendations to drive sales and enhance customer satisfaction.
  • Maintain visual standards and merchandising displays to create an engaging and inviting store environment.
  • Engage in sales and service training to stay up-to-date on products and services, and promote REI's offerings to customers.
  • Support store operations, including receiving and processing products, and adhering to REI's loss prevention and safety procedures.
  • Work a flexible schedule based on business needs, and be available to work a variety of shifts, including weekends and holidays.
Requirements
  • Previous retail sales experience, preferably in an outdoor or sporting goods environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service and driving sales growth.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to lift up to 25 pounds and stand for long periods of time.
What We Offer

As a Sales and Service Representative at REI, you will enjoy a competitive hourly rate, a comprehensive benefits package, and opportunities for professional growth and development. You will also receive a generous employee discount on REI products and services, and be eligible for a retirement savings plan and accrued time off.