Security Director, Assistance
3 weeks ago
International SOS is seeking a highly experienced Security Director, Assistance to lead our security assistance efforts in the Americas region. As a key member of our team, you will be responsible for directing and leading security assistance operations, ensuring the highest levels of customer satisfaction, and maintaining operational and commercial relationships across the International SOS business.
Key Responsibilities:- Oversee and own regional security assistance response and advice to client requests for assistance.
- Manage International SOS' regional operational preparedness and advice positions on the North America and LATAM regions.
- Responsible for resource allocation across core security activity, including situational awareness, advice, assistance, consulting delivery, and operational readiness.
- Maintain understanding of the security situation to maintain readiness to pre-emptively deploy.
- Ensure effective management of all client cases to the highest levels of customer satisfaction.
- Direction and deployment of Incident Management Team(s) to provide on-the-ground support to clients or regional assistance.
- Ensure implementation of the Global Quality Management Program across regional operations.
- Ensure adoption of best practices influencing customer brand loyalty.
- Provide professional director and management to the Security Trainer, Western Hemisphere, in developing and delivering both onboarding and continuing development training to all specialists in Philadelphia and Mexico.
- Extremely strong knowledge of the security risk management best practices and principals across a diversity of risk environments.
- Significant knowledge of directing, planning, and managing complex security assistance operations.
- Very strong knowledge of the political and security landscape within the Americas region, as well as the global security landscape.
- Excellent written and verbal communication skills, including ability to explain complex situations and advice to non-expert audiences.
- Ability to critically analyze multiple streams of security, logistics, and threat-based information under time pressure and produce actionable advice and plans of action.
- Ability to work effectively in a cross-cultural, cross-functional, global, matrixed business.
- Knowledge of and experience in managing all stages of an operational intelligence cycle.
- Strong IT skills, including Microsoft Office Suite and other applications.
- Typically, at least 10+ years' experience in security assistance delivery and planning, including deployed experience in hostile and/or challenging environments in military, government, or private sector roles.
- Experience in planning, managing, and conducting complex security assistance operations.
- Experience in writing to senior management and decision-makers.
- Experience working internationally and managing cross-culturally.
- Public speaking and training delivery experience.
- Business development, consultancy, and sales experience.
- Significant experience in conducting profile-specific security risk assessments.
- Quality management experience.
- Crisis management experience.
- Excellent spoken and written English language.
- Other language proficiency desirable, ideally Spanish language.
- Some travel, sometimes on urgent request, including as part of an Incident Management Team.
- Occasional evening/weekend work based on operational requirements.
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