Product Visionary

3 weeks ago

Lehi, Utah, United States Vivint Full time
Job Title: Principal Product Manager

Vivint, a leading smart home company, is seeking a seasoned Principal Product Manager to join its camera and video product team. As a key member of the team, you will be responsible for driving the strategic vision and product roadmap for experience-based services that will be layered on top of Vivint's premium devices such as cameras.

This is a high-visibility role that provides a unique opportunity to define the future of services, develop a clear strategy, and deliver impact to customers and businesses. You will take full ownership of improving and building out Vivint's Playback DVR service, which gives customers access to 24/7 recording and timeline.

You will partner closely with design, engineering, product marketing, and cross-functional partners to drive key KPIs for customer satisfaction and business growth. Your success will be measured by your ability to create a culture of customer-first, develop a strong vision and product strategy, and execute on set goals.

Key Responsibilities:
  • Create and embody a culture of customer-first in approaching user and business problems.
  • Develop a strong vision and product strategy for our new experience-based services platform.
  • Own all parts of the product – from vision and strategy to yearly roadmaps to executing on set goals.
  • Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible.
  • Write clear and concise product documents to get buy-in and receive investment to build.
  • Work closely with cross-functional teams of designers, engineers, program, and QA to ensure high-quality delivery against product roadmap.
  • Build and maintain relationships across Vivint at a variety of levels from PM to Executive level.
  • Monitor product performance and proactively identify opportunities for product improvements.
  • Identify opportunities for customer testing and drive execution while measuring and reporting results.
  • Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch.
  • Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on designated products.
Requirements:
  • Independent in setting a vision, and roadmap, and making decisions along the way, yet deliberate in cascading decisions in all directions (peers, leaders, team members).
  • Experience in developing, launching, and analyzing customer research activities and initiatives.
  • Lead by influence on the product team and across the organization.
  • Inspire our team and convince leadership to rally behind your vision.
  • Develop and drive towards specific goals and KPIs.
  • Demonstrated ability to multi-task and manage priorities, including multiple products.
  • Proven ability to work under pressure to meet deadlines.
  • Ability to communicate across levels of the organization and departments in writing, orally, and interpersonal.
  • Mentor and help develop product managers throughout the organization.
  • Decisive and able to eloquently defend your decisions.
Preferred Qualifications:
  • Relevant work experience with defining and delivering multiple consumer software products and services.
  • Demonstrates deep commitment to solving customer problems and empathy for the consumer.
  • Has managed subscription-based consumer software products that are deployed at a scale greater than 1M weekly active users.
  • Well-versed in the technical aspects of building software.
  • Extreme comfort in creating structure out of ambiguous problems and works well with others to support shared goals.
  • Ability to learn quickly.
Perks:
  • Free daily lunch and drinks on-site.
  • Paid holidays and flexible paid time away.
  • Employee/Friends/Family Discounts.
  • Onsite health clinic, gym, gaming tables.
  • Medical/dental/vision/life coverage & 24/7 Medical Hotline.
  • 401(k) + Employer Match.
  • Employee Resource Groups.

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