Customer Support Expert
1 week ago
Job Description:
The Customer Support Representative plays a vital role in delivering exceptional customer experiences at BankFive. This individual is responsible for handling incoming phone calls in a professional and courteous manner, ensuring accurate information is provided to both internal and external customers.
The ideal candidate will possess excellent interpersonal skills, the ability to work with diverse customers, and strong problem-solving capabilities. They should be highly organized, able to meet deadlines, and adaptable to changing priorities.
Key Responsibilities:
- Answer incoming phone calls and respond to customer inquiries in a timely and efficient manner.
- Provide accurate information to customers regarding BankFive's products and services.
- Foster positive relationships with customers by offering personalized support and solutions.
- Collaborate with other departments to ensure consistent customer experiences and adherence to bank policies and procedures.
Requirements:
- High School Diploma and/or 2-3 years of call center experience in the financial industry.
- Experience with Retail banking operations, banking products, services, regulations, and procedures.
- Excellent written, verbal, and telephone communication skills.
- Proficiency in Microsoft Office products and the ability to learn bank proprietary systems.
Estimated Salary: $40,000 - $60,000 per year
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