Psychiatric Support Team Supervisor

7 days ago


Fall River, Massachusetts, United States Northeast Health Full time
Job Overview

At Northeast Health, we are seeking a skilled Psychiatric Support Team Supervisor to join our team. This is a rewarding opportunity to make a difference in the lives of our clients and staff.

Key Responsibilities
  • Provide expert support to clients and team members, handling client calls, scheduling appointments, and assisting providers.
  • Coach new employees, ensuring they integrate seamlessly into our systems and workflows while maintaining the highest standards of quality and professionalism.
  • Answer phones and provide professional answers to client questions and concerns.
  • Guide clients through troubleshooting for telehealth appointments.
  • Call insurance for prior authorization and copay information.
  • Assist providers in administrative tasks.
  • Collaborate with other team members and locations to provide excellent customer service.
  • Help train new team members.
  • Provide overall psychiatric provider and site support.
Requirements
  • High school diploma or equivalent.
  • Excellent communication skills and ability to work well with a team.
  • Patient and empathetic attitude, adaptable and flexible.
  • Strong time management skills, detail oriented and organizational skills.
  • Computer skills, familiarity with Google Drive.
  • Phone skills, including familiarity with complex phone systems.
Benefits

We offer competitive salaries and benefits packages to our employees. Our estimated salary for this position is $65,000 - $85,000 per year, depending on experience and qualifications.



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