IT Service Delivery Expert

3 weeks ago


Fall River, Massachusetts, United States AXA Professionals Full time
About the Job:

This is an exciting opportunity for an IT Service Delivery Expert to join our team As a key member of our IT support team, you'll be responsible for providing technical support and troubleshooting assistance to end-users, ensuring efficient resolution of issues related to hardware, software, and networking.

Key Responsibilities:
  • Providing technical support and troubleshooting assistance to end-users
  • Collaborating with internal teams to identify and resolve technical issues
  • Developing and maintaining technical documentation
  • Participating in ongoing training and professional development
  • Meeting or exceeding productivity and quality standards
Requirements:What We're Looking For:
  • Experience working in a help desk environment
  • Technical expertise in areas such as hardware, software, and networking
  • Excellent communication and problem-solving skills
  • Ability to work independently and collaboratively as part of a team
  • High school diploma or equivalent required; degree preferred
Estimated Salary:

$70,000 - $85,000 per year, depending on experience

Benefits:
  • Comprehensive benefits package
  • Opportunities for professional growth and development
  • Flexible work arrangements
  • Recognition and rewards for outstanding performance


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