IT Support Specialist

3 weeks ago

Long Beach, California, United States The California State University Full time

Job Summary

The California State University, Office of the Chancellor, is seeking a highly skilled IT Support Specialist to provide technical support for audio-visual, computing, and multimedia technology systems. The successful candidate will be responsible for providing subject matter expertise and technical support for onsite, offsite, and virtual web video streaming, web conferencing, and live production events.

Key Responsibilities

  • Provide technical support for audio-visual, computing, and multimedia technology systems
  • Provide subject matter expertise and technical support for onsite, offsite, and virtual web video streaming, web conferencing, and live production events
  • Perform technical programming of various complex, integrated multimedia systems and develop appropriate integrations between multimedia systems and other technology applications
  • Support advanced AV system operation, troubleshooting, scheduled maintenance, inventory, software and hardware updates, technical troubleshooting and testing with other departments, inventory management, and reporting
  • Provide sophisticated, technical event AV support, including onsite/offsite at the Chancellor's Office and various other locations, for a variety of audiovisual and other multimedia technologies

Requirements

  • Bachelor's degree in a related field or equivalent combination of education and experience
  • 2+ years of related experience, including multimedia IT support
  • 2+ years of Digital Media / Multimedia production experience
  • 2+ years of experience in AV integration systems installation and programming
  • 2+ years of experience using PC life cycle management tools for software deployment and system imaging
  • ITIL Foundation Certification preferred
  • Crestron Masters Technology Architect certification or equivalent knowledge
  • Specialized technical certification such as Q-Sys, Dante, or equivalent knowledge

Technical Skills

  • Experience and proficiency in the use, operation, service, programming, and troubleshooting of various computing and audio-visual equipment systems
  • Experience and proficiency in wire and line integration and troubleshooting, including AV systems and networking line and signal terminations, electronics soldering, wire organization, management, planning, drafting, integration, installation, testing, troubleshooting, and repair
  • Experience and proficiency in web conferencing and streaming (coordination, scheduling, and technical troubleshooting) of high-profile meetings and events
  • Experience and strong proficiency with cloud-based web conferencing technology
  • Experience and proficiency in video conferencing setup design (lighting/camera/sound), coordination, scheduling, and technology maintenance and troubleshooting
  • Experience and proficiency in ServiceNow or similar ticketing systems
  • Proficiency in Microsoft Windows and Apple's current OS operating systems
  • Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, Outlook, Visio, Project)
  • Proficiency in manipulating Microsoft registry components
  • Expertise in computer and device networking and experience with routers, switches, iOS and Android devices
  • Advanced knowledge of current best practices in troubleshooting Windows and Apple operating systems and related user devices
  • AUDIO / VIDEO / GRAPHICS editing with software including but not limited to Adobe, Premiere, Photoshop, and non-linear editing (NLE) video software

Communication & People Skills

  • Solid written communication skills are necessary to provide accurate technical documentation
  • Understand customer service and team skills to support an environment that motivates others and helps build morale
  • Ability to think technically and effectively communicate with various users in layman's terms during client support and training
  • Works effectively and cooperatively with other team members to achieve goals and develop and maintain working relationships
  • Uses effective communication and listening skills to work with others and problem-solve
  • Ability to quickly gather information from and disseminate information to the appropriate parties

Analytical Skills

  • Ability to assist in methodically troubleshooting and identifying problems, acting appropriately under pressure
  • Develop practical and thorough solutions to address all aspects of identified problems
  • Identifies problems and uses appropriate sources to research technical problems
  • Ability to independently apply technical judgment to standard applications and systems

Project Management Skills

  • Ability to track and document information between multiple parties
  • Experience in coordinating resource requirements
  • Attention to detail and solid organizational skills are necessary
  • Ability to schedule and prioritize in order to meet deadlines
  • Ability to work independently with little supervision
  • Exceptional organizational skills
  • Ability to interact and coordinate with vendors

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