Customer Service Manager
3 weeks ago
We are seeking a Customer Service Manager to join our team at Valet Living.
Salary: $20 per hour
Job Description:
- Deliver exceptional customer service and set the standard for delighting residents
- Assist in training and mentoring part-time associates to ensure they have the skills needed to succeed
- Spot-check associates to focus on safety, quality control, and productivity
- Collect same-night missed trash and identify problem properties
- Communicate with Area Leaders regarding delays, unsafe sites, accidents, and other maintenance issues
- Provide waste and recycling collection coverage for understaffed properties within an assigned district
- Document and report all property and resident non-compliance
- Oversee nightly collection processes during Area Leaders' days off
- Assist with evening recruiting efforts, including referral generation and flyer distribution
- Provide candidates with a realistic job preview from the Service Valet perspective
- Assist with presentations during team meetings
- Collaborate with Area Leaders to coordinate work schedules, evaluate job performance, and motivate part-time associates
- Lead by example, providing guidance and support to Service Valets in areas of safety and training
Required Skills and Qualifications:
- Minimum age requirement: 18 years old
- Valid driver's license
- Ability to operate a motor vehicle and drive locally to other properties as needed
- Adaptability to work indoors and outdoors, regardless of changing weather conditions
- Ability to lift and transport items weighing up to 50 lbs
- Able to walk the distance of a property and be exposed to disagreeable odors
- Capability to climb stairs/steps multiple times throughout the evening
- Ownership of a smartphone with a data plan to utilize our mobile app
- Flexibility to work a split schedule and/or be on call during irregular hours
- High school diploma or GED equivalent; AA degree preferred
- Preferred experience in customer service and prior people management
- Strong verbal and written communication skills
Benefits:
- The option to get paid daily through DailyPay
- Company-provided truck
- Stay active and fit while enjoying the outdoors
- Opportunities for career advancement
- Employee referral bonus program
- Earn rewards through our recognition program
- Tuition reimbursement
Safety Statement:
- Prioritizing associate safety and providing Personal Protective Equipment (PPE)
- Dedicated team managing associate safety and ensuring a secure work environment
Valet Living is an Equal Opportunity Employer that values diversity in the workplace.
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