Customer Service Manager

3 weeks ago


Portsmouth, New Hampshire, United States Valet Living Full time
Job Title: Customer Service Manager

We are seeking a Customer Service Manager to join our team at Valet Living.

Salary: $20 per hour

Job Description:

  • Deliver exceptional customer service and set the standard for delighting residents
  • Assist in training and mentoring part-time associates to ensure they have the skills needed to succeed
  • Spot-check associates to focus on safety, quality control, and productivity
  • Collect same-night missed trash and identify problem properties
  • Communicate with Area Leaders regarding delays, unsafe sites, accidents, and other maintenance issues
  • Provide waste and recycling collection coverage for understaffed properties within an assigned district
  • Document and report all property and resident non-compliance
  • Oversee nightly collection processes during Area Leaders' days off
  • Assist with evening recruiting efforts, including referral generation and flyer distribution
  • Provide candidates with a realistic job preview from the Service Valet perspective
  • Assist with presentations during team meetings
  • Collaborate with Area Leaders to coordinate work schedules, evaluate job performance, and motivate part-time associates
  • Lead by example, providing guidance and support to Service Valets in areas of safety and training

Required Skills and Qualifications:

  • Minimum age requirement: 18 years old
  • Valid driver's license
  • Ability to operate a motor vehicle and drive locally to other properties as needed
  • Adaptability to work indoors and outdoors, regardless of changing weather conditions
  • Ability to lift and transport items weighing up to 50 lbs
  • Able to walk the distance of a property and be exposed to disagreeable odors
  • Capability to climb stairs/steps multiple times throughout the evening
  • Ownership of a smartphone with a data plan to utilize our mobile app
  • Flexibility to work a split schedule and/or be on call during irregular hours
  • High school diploma or GED equivalent; AA degree preferred
  • Preferred experience in customer service and prior people management
  • Strong verbal and written communication skills

Benefits:

  • The option to get paid daily through DailyPay
  • Company-provided truck
  • Stay active and fit while enjoying the outdoors
  • Opportunities for career advancement
  • Employee referral bonus program
  • Earn rewards through our recognition program
  • Tuition reimbursement

Safety Statement:

  • Prioritizing associate safety and providing Personal Protective Equipment (PPE)
  • Dedicated team managing associate safety and ensuring a secure work environment

Valet Living is an Equal Opportunity Employer that values diversity in the workplace.



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