Customer Support Specialist

4 weeks ago


Redondo Beach, California, United States PDS Tech Commercial, Inc. Full time

Job Title: Senior Customer Support Representative

Job Type: Full-Time, Contract

Location: Redondo Beach, CA

Schedule: 1st Shift; 8 AM - 5 PM

Pay Rate: $15.00 to $22.57 per hour

We are seeking a skilled Senior Customer Support Representative to join our dynamic team in Redondo Beach, CA. As the key contact for our valued customers, you will ensure their satisfaction by managing shipments, solving issues, and providing real-time updates on orders.

Why You'll Love Working With Us:

  • Make a Real Impact: Be the go-to person for customers, ensuring smooth operations and building lasting relationships.
  • Professional Growth: Gain hands-on experience in logistics, order management, and customer service, setting the stage for your career advancement.
  • Positive Work Environment: Work with a collaborative and friendly team that values innovation, initiative, and problem-solving.
  • Stable Schedule: Enjoy a consistent Monday-Friday schedule with weekends free, allowing for work-life balance.
  • Scenic Location: Work in Redondo Beach, a beautiful coastal community with vibrant energy and stunning surroundings.

Key Responsibilities:

  • Customer Engagement & Support: Respond to customer inquiries about shipments, deliveries, and orders, providing clear and timely updates on shipment schedules, tracking details, and order statuses.
  • Order Management & Shipment Coordination: Accurately process customer orders, ensuring all details are correct in the system, and coordinate with internal teams and external vendors to schedule pickups, deliveries, and manage shipments.
  • Problem-Solving & Resolution: Quickly resolve shipping issues like damaged goods, delayed deliveries, or missing items, ensuring customer satisfaction, and escalate complex problems to appropriate departments when needed.

Requirements:

  • Experience in customer service, preferably in logistics, shipping, or related industries.
  • Strong communication skills, both written and verbal, with an ability to resolve issues calmly and effectively.
  • A knack for organization and detail, with the ability to juggle multiple priorities without missing a beat.
  • Proven ability to handle complex situations and provide excellent customer care.
  • A team player with a proactive, can-do attitude who thrives in a fast-paced environment.

Benefits:

  • Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
  • Equal Opportunity Employer/Veterans/Disabled.

Disclaimer:

  • The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.


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