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Customer Service Representative

2 months ago

Norfolk, Virginia, United States Sentara Healthcare Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Sentara Healthcare. As a key member of our Patient Accounting department, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues.

Key Responsibilities:
  • Handle incoming calls to address patient inquiries and resolve issues related to eligibility, claims, and payments.
  • Provide off-phone assistance to customers and department leadership as needed.
  • Update billing information, establish payment plans, and screen callers for financial assistance.
  • Resolve charge and payment inquiries in a fast-paced contact center environment.
Requirements:
  • High School Diploma or Equivalent (Required)
  • One year of experience in a healthcare setting, billing, or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting.
Preferred Qualifications:
  • Healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.
What We Offer:

Sentara Healthcare prides itself on the diversity and inclusiveness of its workforce. We strive to make our communities healthier places to live and offer a tobacco-free environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.