Customer Service Representative

1 week ago


Norfolk, Virginia, United States Elevance Health Full time
Job Title: Customer Care Representative I

Elevance Health is seeking a highly skilled and compassionate Customer Care Representative I to join our team. As a trusted advisor and educator, you will play a critical role in providing exceptional customer service to our members, addressing their inquiries, and resolving their concerns.

Key Responsibilities:
  • Respond to internal and external customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Analyze problems and provide information/solutions to customers.
  • Operate a PC/image station to obtain and extract information; document information, activities, and changes in the database.
  • Develop and maintain positive customer relationships and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information.
  • Under immediate supervision, receive and place follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
  • Use computerized systems for tracking, information gathering, and troubleshooting.
Requirements:
  • Requires a high school diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Skills:
  • Strong oral, written, and interpersonal communication skills.
  • Problem-solving skills.
  • Facilitation skills.
  • Analytical skills.

Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. The salary range for this position is $18.50 to $20.50, depending on location. We are an equal employment opportunity employer and welcome applications from diverse candidates.



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