Customer Service Representative
8 hours ago
We are seeking a dedicated and experienced customer service professional to join our team at Minuteman Press. As a customer services representative, you will play a crucial role in maintaining positive relationships with clients and ensuring the smooth operation of our print shop.
Key Responsibilities:
- Provide accurate and timely estimates for printing projects, considering materials, labor, and other relevant factors.
- Follow up on quotes and ensure timely communication with clients.
- Respond to customer inquiries and provide updates on project status.
- Collaborate with various departments within the print shop to facilitate smooth workflow and ensure projects are completed on time.
- Address and resolve customer issues or concerns promptly and effectively.
- Manage the processing of customer orders, ensuring accuracy and adherence to quality standards.
- Stay informed about the latest printing and marketing trends to better assist customers and provide relevant information.
Requirements:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to collaborate effectively with colleagues and different departments.
- Consistent and reliable in meeting job responsibilities and deadlines.
- Ability to identify and solve problems efficiently.
- Previous experience in customer service, sales, or other related fields.
- Ability to build rapport with clients and prioritize tasks effectively.
- Positive and professional demeanor.
About Minuteman Press:
We print a wide range of products, including vinyl banners, pop-up banners, retractable banners, table covers, t-shirts, pens, dress shirts, embroidery, feather flags, and thousands of promotional items, in addition to our traditional printing services such as direct mailing, brochures, envelopes, postcards, and letterhead.
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