Manufactured Home Land Lease Property Manager

4 weeks ago


Santa Fe, New Mexico, United States Creative Homebuyers, Inc. Full time
Job Overview

Creative Homebuyers, Inc. is seeking a skilled Property Manager to oversee the day-to-day operations of our manufactured home communities. As a key member of our team, you will be responsible for ensuring a positive living experience for residents, maintaining a high standard of customer service, and efficiently managing community functions.

Key Responsibilities
  • Provide exceptional customer service to residents, guests, and vendors, addressing requests and concerns in a timely and professional manner.
  • Manage community operations to ensure safety, cleanliness, and compliance with company policies and regulations.
  • Facilitate resident move-ins and move-outs, including preparing necessary documentation and handling financial transactions.
  • Oversee property maintenance and utility management, ensuring all facilities remain in safe working order.
  • Conduct regular property and homesite inspections to maintain community standards.
  • Manage 3rd party contractors, coordinating bids and supervising work to ensure satisfactory service.
  • Communicate with residents to collect delinquent rents, enforce community rules, and handle complaints.
  • Process resident transactions, including lease agreements, rental contracts, and notices.
  • Prepare and review daily resident payments and handle deposit refunds.
  • Recruit, train, and manage on-site staff, including evaluating performance and recommending promotions or disciplinary action.
  • Maintain accurate resident records in Rent Manager and ensure compliance with all regulatory requirements.
  • Serve resident notices and handle Proof of Service documentation when necessary.
  • Stay familiar with company policies and procedures and implement changes with supervisor review.
  • Uphold company standards, policy enforcement, and customer service while effectively managing time.
  • Cross-train for other positions as assigned and act as a backup when needed.
  • Ensure compliance with all local, state, and federal regulations.
  • Maintain communication with team members across departments to resolve issues and provide support.
  • Adhere to all safety guidelines and report accidents immediately.
Requirements
  • Minimum 2 years of experience in property management or the manufactured home industry.
  • Other education and/or experience may be considered as a substitute.
  • Experience managing MH communities and using Rent Manager software is a plus.
  • Bilingual (English/Spanish) with the ability to speak, read, and write both languages fluently.
  • Ability to comprehend complex instructions, memos, and procedural manuals.
  • Skilled in writing simple correspondence and presenting information in one-on-one or small group settings.
  • Effective communication via phone, email, and voicemail, Teams.
  • Proficient with Microsoft Office Software, using computers, internet, etc.
  • Ability to add, subtract, multiply, and divide basic mathematical functions.
  • Strong organizational and time-management abilities, with attention to detail.
  • Customer service-oriented, with excellent problem-solving skills.
About Us

Creative Homebuyers, Inc. is a leading provider of manufactured home communities and property management services. We are passionate about transforming properties and revitalizing communities, and we foster a positive and supportive work environment where every team member is empowered to grow and contribute to the success of our residents and the communities we serve.



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