Customer Care Coordinator

4 weeks ago


Coralville, Iowa, United States CIVCO Medical Solutions Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Care Center team as a Customer Care Coordinator. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely and accurate order fulfillment.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about products and services.
  • Resolve customer complaints and issues in a professional and courteous manner, escalating complex issues to management as needed.
  • Process orders, credits, and returns in a timely and accurate manner, communicating with customers and internal teams as necessary.
  • Collaborate with cross-functional teams to ensure seamless order fulfillment and customer satisfaction.
  • Stay up-to-date on product knowledge and features to provide accurate information to customers.
Requirements
  • High school degree or equivalent required.
  • 1-3 years of customer service experience preferred, but not required if you have a positive attitude and willingness to learn.
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Ability to work in a team environment and provide excellent customer service.
What We Offer

CIVCO Medical Solutions offers a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.

Pay for this role starts at $17 per hour and may vary based on skill and experience. This role also includes participation in a quarterly performance-based incentive plan.



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