Care Team Representative
2 weeks ago
Sedgwick is a company that values its employees and strives to create a culture of caring. We believe that taking care of our colleagues is essential to delivering exceptional service to our customers. As a Care Team Representative, you will be part of a team that is dedicated to making a positive impact on the world through the people and organizations we serve.
Job SummaryWe are seeking an enthusiastic and empathetic individual to join our Care Team as a Care Team Representative. In this role, you will provide excellent customer service to external customers and internal support to an assigned team. You will act as a liaison between customers and team members, direct calls to appropriate escalation paths as needed, and provide detailed notes on phone calls.
Responsibilities- Provide exceptional customer service to external customers and internal support to an assigned team.
- Act as a liaison between customers and team members, directing calls to appropriate escalation paths as needed.
- Provide detailed notes on phone calls and track and code documentation according to standard processes.
- Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels.
- Resolve issues with one call/one-person responses.
- Investigate customer feedback and track trends.
- Assist with developing corrective/preventative actions.
- Perform administrative tasks.
- High school diploma or GED required.
- Strong oral and written communication skills.
- Computer literate, including Microsoft Office and Windows environment.
- Must meet minimum typing requirements.
- Clerical or customer service experience or equivalent combination of education and experience preferred.
- A world-class training program with a comprehensive curriculum.
- An assigned mentor and manager who will support and guide you on your career journey.
- Career development and promotional growth opportunities.
- A diverse and comprehensive benefits package, including medical, dental, vision, 401K, PTO, and more.
You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submission, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the position's criteria. If there is mutual interest, we will contact you directly.
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