IT Support Specialist

6 days ago


Nashville, Tennessee, United States Nucentric Solutions Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Nucentric Solutions. As a key member of our managed network services team, you will provide top-notch technical support and customer service to our clients, including a retirement community in Davidson.

Key Responsibilities
  • Deliver exceptional technical support and customer service to clients
  • Support desktop, laptop, printer, wireless, and wired networking systems
  • Perform new hardware deployments, diagnose hardware, software, and network issues
  • Work closely with the Help Desk and Project teams to resolve client requests in a timely manner
  • Use Nucentric's in-house enterprise tools for network device monitoring and centralized network asset management
Low Voltage Systems Support

You will be responsible for supporting the retirement community's low voltage systems, including Emergency Response, Nurse Call, Access Control & Video Surveillance, Phone System, Premise wiring, and Audio/Visual support.

Project Coordination

You will track status and coordinate designated IT projects and low voltage projects at the retirement community, including maintaining project schedules and milestones.

Requirements
  • Strong proficiency in supporting Windows desktop OS's (Windows 10)
  • Intermediate knowledge of small business networking concepts (Active Directory, VPN's, firewall, routers, TCP/IP, etc)
  • Completed industry training is a plus (MCSA, MCSE, MCP, CCNA, CCNP, A+, Net+, etc)
  • Previous experience supporting desktop pc users in a Help Desk role is preferred
Benefits
  • Employer paid health insurance
  • Retirement plan with employer matching contributions
  • Long and short-term disability
  • 24/7 Telehealth
  • Life Insurance
  • Cell phone allowance
  • Paid holidays
  • PTO (Vacation/Sick Leave)
  • Quarterly performance-based team bonuses
  • Training benefit - allotted training time given during work week, qualified certs paid for


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