Fitness Center Representative

1 day ago


Overland Park, Kansas, United States Planet Fitness - Torres Fitness, LLC Full time
Member Services Representative Job Description

The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a passion for fitness and health.

Key Responsibilities:
  • Greet and Assist Members: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member's accounts and respond to member questions and concerns in a timely and professional manner.
  • Closing Shift Preparation: Ensure the facility is ready for the next day by checking the locker rooms and front desk area.
Requirements:
  • Customer Service Background: Customer service experience preferred.
  • Basic Computer Proficiency: Basic computer skills required.
  • Physical Demands: Continual standing and walking during shift, occasional lifting up to 50 lbs, and exposure to toxic chemicals.

Planet Fitness - Torres Fitness, LLC is an equal opportunity employer. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.



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