Customer Service Expert

7 days ago


West Columbia, South Carolina, United States Lose Design Full time

About this role: As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients. We are seeking a highly motivated and organized individual to join us as a Customer Service Representative. This is a part-time position that requires the ability to work independently and as part of a team.

Job Responsibilities:
  • Customer Enquiries: Reply to incoming calls from customers, addressing their queries and concerns in a professional and timely manner.
  • Job Progress Updates: Provide regular updates to customers on the status of their jobs, ensuring they are informed and satisfied.
  • Scheduling: Work with customers to schedule appointments and meet their requirements, while also adhering to company KPIs.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to build rapport with customers.
  • Problem-Solving Skills: Demonstrate problem-solving skills, with the ability to think critically and resolve issues effectively.
  • Attention to Detail: Maintain accurate records and databases, ensuring all information is up-to-date and secure.
  • Teamwork: Collaborate with colleagues to achieve shared goals and objectives.
What We Offer:
  • Competitive Pay: A competitive hourly rate of $30.50.
  • Benefits Package: A comprehensive benefits package, including paid time off, holidays, and a pension scheme.
  • Career Development: Opportunities for career growth and development, with training and support to help you succeed.


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