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Commercial HVAC Service Manager

2 months ago

Ashburn, Virginia, United States Carrier Full time

About Carrier

Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. Our company has a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We deliver safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.

About the Role

We have an opening for an experienced HVAC Commercial Service Manager for our Ashburn, VA location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing the market share of the Carrier Commercial Service business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

Key Responsibilities

  • Forecast, monitor, and document financial performance against plan
  • Coordinates, prioritizes, and resolves issues encountered by a more experienced team
  • Optimizes the usage of manpower, standard time, equipment, and energy of more experienced team
  • Escalates critical/complex issues that will impact the business
  • Manages more experienced team according to established programs and objectives
  • Quality Issue Management
  • Contacts customer, collects feedback, and establishes and maintains good relationship with customers
  • Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans

Required Qualifications

  • 2+ years of experience in the Commercial HVAC industry
  • 2+ years of experience managing/leading a team of technicians
  • High School diploma or GED
  • Must have a valid Driver's License

Preferred Qualifications

  • 2+ years of service management experience in the Commercial HVAC industry
  • Working knowledge and understanding of commercial HVAC systems
  • Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate ServiceMax, ERP, and other business applications