Commercial HVAC Service Manager

4 weeks ago

Ashburn, Virginia, United States Carrier Full time

About this role

Carrier Commercial Service is seeking an experienced HVAC Commercial Service Manager to lead our Ashburn, VA location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing the market share of the Carrier Commercial Service business.

The Service Manager will oversee field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects in an effort to exceed customer expectations and meet revenue and margin targets.

The ideal candidate should have a strong understanding of the commercial air conditioning business, including relationship management, talent development, field operations, and safety.

Key Responsibilities

  • Forecast, monitor, and document financial performance against plan
  • Coordinates, prioritizes, and resolves issues encountered by a more experienced team
  • Optimizes the usage of manpower, standard time, equipment, and energy of more experienced team
  • Escalates critical/complex issues that will impact the business
  • Manages more experienced team according to established programs and objectives
  • Quality Issue Management
  • Contacts customer, collects feedback, and establishes and maintains good relationship with customers
  • Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans

Required Qualifications

  • 2+ years of experience in the Commercial HVAC industry
  • 2+ years of experience managing/leading a team of technicians
  • High School diploma or GED
  • Must have a valid Driver's License

Preferred Qualifications

  • 2+ years of service management experience Commercial HVAC industry
  • Working knowledge and understanding of commercial HVAC systems
  • Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate ServiceMax, ERP, and other business applications

Carrier is An Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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