General Manager

4 weeks ago


Glenview, Illinois, United States KemperSports Full time

Job Summary:

The General Manager is responsible for the overall operational and fiscal performance of the facility in compliance with company policies and procedures. This includes developing and implementing fiscal, operational, and business development plans and strategies. The ideal candidate will have a proven track record in hospitality management, with experience in budget development, fiscal management, strategic planning, and staff management.

Key Responsibilities:

• Direct, coordinate, and monitor the development of the facility's annual business plan and operating/capital budgets.

• Analyze and evaluate financial performance relative to budget goals and objectives, and develop action plans to achieve adjustments.

• Review and approve financial expenditures and transactions relative to operations, services, and facilities/equipment within established guidelines and procedures.

• Provide leadership, direction, supervision, and guidance to subordinate management staff to promote positive employee morale and performance quality.

• Assess the quality of customer service activities in all departments and formulate plans to achieve increased customer service excellence.

• Support the development of member programming and the execution of the membership sales and marketing plan.

• Manage internal communication activities to ensure coordination between departments and communicate clearly and persuasively with employees and customers.

• Drive participation in KemperSports' core business initiatives, including Green to a Tee, Safety National, TrueService, True Leadership, and Player Development Programs.

• Maintain current knowledge of industry developments through continuous review of golf industry periodicals and participation in trade associations and organizations.

• Ensure timely submission of all required operational, financial, budgetary, and related reports.

Requirements:

• College degree preferred.

• 7+ years applicable hospitality management experience, including oversight of a large hospitality or golf operation with food and beverage experience.

• Demonstrated experience in budget development, fiscal management, strategic planning, and staff management.

• Demonstrated quality written, verbal, and interpersonal communication skills.

• Ability to analyze and solve problems, efficiently handle multiple duties under pressure with minimal supervision, and work flexible hours as required.



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