Support Engineer

1 week ago


Houston, Texas, United States Nihon Kohden Full time

Job Overview

Nihon Kohden America is seeking a highly skilled Field Support Engineer to join our team. As a Field Support Engineer, you will be responsible for providing direct customer-facing support in the Houston Methodist Hospital System.

Responsibilities:

  • Provide technical services onsite at the Houston Methodist Hospital System.
  • Represent Nihon Kohden technical services in meetings and respond to escalated issues.
  • Support biomedical services for NKA products within the hospital system.
  • Conduct meetings with hospital technical teams.
  • Train biomedical staff on technical tips and recommendations.
  • Act as a liaison between NKA and the hospital.
  • Project manage or lead NK projects at the hospital.

Requirements:

  • Bachelor's degree in information technology, biomedical engineering, or a related discipline.
  • 5+ years of experience in software, hardware, and medical devices; clinical engineering experience preferred.
  • Extensive understanding of hospital IT functions, infrastructure issues, and medical systems integration desired.
  • Experience working in a live clinical environment.
  • Client relationship management experience.
  • A high degree of experience in a high-touch customer-focused technical organization.

Estimated Salary Range:$78,000 - $105,000 per year.

Working Conditions:

  • Regular hours: 8:00 a.m. to 5:00 p.m., Monday-Friday.
  • Holiday, weekend, and evening work hours may be required.
  • Approximately 10-20% travel between hospital locations (100-mile radius).


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