Support Engineer
1 week ago
Job Overview
Nihon Kohden America is seeking a highly skilled Field Support Engineer to join our team. As a Field Support Engineer, you will be responsible for providing direct customer-facing support in the Houston Methodist Hospital System.
Responsibilities:
- Provide technical services onsite at the Houston Methodist Hospital System.
- Represent Nihon Kohden technical services in meetings and respond to escalated issues.
- Support biomedical services for NKA products within the hospital system.
- Conduct meetings with hospital technical teams.
- Train biomedical staff on technical tips and recommendations.
- Act as a liaison between NKA and the hospital.
- Project manage or lead NK projects at the hospital.
Requirements:
- Bachelor's degree in information technology, biomedical engineering, or a related discipline.
- 5+ years of experience in software, hardware, and medical devices; clinical engineering experience preferred.
- Extensive understanding of hospital IT functions, infrastructure issues, and medical systems integration desired.
- Experience working in a live clinical environment.
- Client relationship management experience.
- A high degree of experience in a high-touch customer-focused technical organization.
Estimated Salary Range:$78,000 - $105,000 per year.
Working Conditions:
- Regular hours: 8:00 a.m. to 5:00 p.m., Monday-Friday.
- Holiday, weekend, and evening work hours may be required.
- Approximately 10-20% travel between hospital locations (100-mile radius).
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