Technical Support Specialist

6 days ago


Houston, Texas, United States Aspen Technology Full time

We are seeking a skilled Technical Support Specialist to join our Petroleum Supply Chain team. The ideal candidate will have a strong understanding of chemical engineering principles and experience working with AspenTech software or other advanced tools. Responsibilities include troubleshooting complex technical problems, delivering high-quality training classes, and developing customer-focused training materials. The successful candidate will possess excellent communication skills, be able to present complex information in a clear and concise manner, and have a strong customer-first mindset.

  • Provide loyalty-inspiring customer service
  • Troubleshoot and resolve complex technical and/or engineering-related problems
  • Deliver high-quality training classes
  • Develop customer-focused training materials
  • Conduct pre-sales consultations
  • Develop strong relationships with customers
  • Collaborate with other AspenTech functions

The successful candidate will have a bachelor's or master's degree in engineering or a related discipline, a strong understanding of chemical engineering principles, and experience working in the refining, chemical, pharmaceutical, or process industries.



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