Customer Service Liaison

4 days ago


Riverhead, New York, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional support and service.

Key Responsibilities:
  • Provide timely and effective assistance to customers with their insurance needs, resolving issues and offering suitable solutions.
  • Process policy changes, claims, and payments accurately and efficiently, maintaining customer records and updating information as necessary.
  • Collaborate with team members to deliver seamless customer experiences, promoting and cross-selling insurance products and services to meet customer needs.
  • Handle escalated customer complaints and concerns with professionalism and empathy, staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participate in ongoing training and development programs to enhance knowledge and skills, contributing to a positive and collaborative work environment.

We're looking for a dedicated and customer-focused individual who can provide exceptional support and service to our customers. If you're passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.



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