Supportive Services Program Manager

1 month ago

Austin, Texas, United States Foundation Communities Inc Full time
Job Summary

The Supportive Services Program Manager will serve as the lead resident services staff member, promoting housing retention and health and well-being of residents. This role oversees effective service delivery, working in partnership with property management, resident services team members, and outside agencies.

Key Responsibilities
  • Manage the Resident Services program for a Supportive Housing Single Room Occupancy (SRO) community, collaborating with Property Management and community partners to support residents and enhance self-sufficiency.
  • Build positive relationships with residents, focusing on respect, kindness, and their needs, communicating regularly to identify their needs and prioritize resident-driven services that are culturally sensitive.
  • Supervise support services personnel, including Supportive Services Coordinators, Peer Recovery Specialists, Supported Employment employees, and Social Work Interns, managing staffing, performance evaluations, and discipline as needed.
  • Establish a standardized spending oversight process within budget goals, ensuring accurate invoice processing and tracking direct financial assistance to residents in need.
  • Improve access to mental health and substance abuse treatment services through interdisciplinary teamwork, coordinating with Supportive Services staff, Psychiatrist, Nurse, and partners to enhance housing retention and residents' overall well-being.
  • Document services and resident contacts as required by grants and FC documentation systems, developing grant-specific engagement and outreach strategies and data tracking/grant reporting methods, ensuring compliance with established protocols.
  • Maintain open communication with the Supportive Services team and senior management staff, assisting FC staff with fundraising and community awareness activities related to supportive housing.
Requirements
  • Master's degree in Social Work or related field or four years of relevant experience required.
  • Two (2) years of experience in crisis intervention services and case management required.
  • Demonstrated competence in working with people from diverse backgrounds and ability levels required.
  • Demonstrated experience communicating and cooperating effectively with a wide array of partners and stakeholders required.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job, the employee is seated in an office setting and is regularly required to see, talk and hear. The employee frequently is required to stand, walk, and sit. The employee is frequently required to use hands. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • Work environment: The work conditions usually take place in a office setting, but may include an outdoor setting intermittently. The noise level in the work environment is usually moderate/high.

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