Apple Support Quality Standards Program Manager
4 weeks ago
Apple is seeking a Quality Standards Program Manager to join its AppleCare Strategic Quality team. The successful candidate will work closely with cross-functional internal teams to efficiently and diligently respond to and process customer requests.
The Quality Standards Program Manager will serve as a global expert of all Quality Standards form content, manage and lead global quality projects, and partner closely with AppleCare Calibration team and Sustaining Procedures to provide scoring guidance.
The ideal candidate will have 5+ years of experience in quality, project or program management, and be able to cultivate and foster relationships, craft, develop and maintain effective interaction monitoring forms, and lead projects and change initiatives.
The Quality Standards Program Manager will also be responsible for developing short-term (quarter) and long-term product roadmaps, articulating roadmaps and product status to business partners/leaders, and having the courage to change course when necessary.
Additionally, the successful candidate will have experience and willingness to work with remote teams and partners across global timezones, a passion for providing service and support that is customer-centered, and outstanding interpersonal and communication skills, including writing and presenting.
The Quality Standards Program Manager will be responsible for ensuring the accuracy and timeliness of deliverables, and will possess a deep desire for understanding customer needs, aptitude for extracting tangible insights from complex data sets, high attention to detail, and strong technical proficiency.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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