Medical Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. In this role, you will be responsible for screening new and repeat donors, taking and recording donor vital signs and finger stick results, and using our Donor Information System to prepare donor charts and maintain accurate records.
Key Responsibilities:
- Answer phones and greet donors while ensuring their safety and the safety of our team.
- Screen new and repeat donors and take and record donor vital signs and finger stick results.
- Use our Donor Information System to prepare donor charts and maintain accurate records.
- Coordinate donor compensation and identify operational opportunities for continuous improvement.
- Work a variety of shifts, including evenings, weekends, and holidays.
Requirements:
- High school diploma or equivalent.
- Ability to walk and/or stand for the entire work shift.
- Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
- Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
- Fine motor coordination, depth perception, and ability to hear equipment from a distance.
- 1 or more years minimum experience working in a customer or patient-facing role is helpful.
About Takeda:
Takeda is a patient-focused company that inspires and empowers employees to grow through life-changing work. We foster an inclusive, collaborative workplace where our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
Benefits:
- Starting hourly wage: $18.00.
- U.S. based employees may be eligible for short-term incentives.
- U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.
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