Customer Service Liaison

4 weeks ago


Fort Myers Beach, Florida, United States Lee Health Full time

Job Summary:
We are seeking a skilled Customer Service Representative to join our team at Lee Health. As a key member of our Pediatric Ophthalmology department, you will provide exceptional customer service to patients and their families, ensuring a positive experience throughout their care journey.

Responsibilities:
• Provide timely and effective support to patients and families, addressing their concerns and needs in a professional and empathetic manner.
• Collaborate with healthcare professionals to ensure seamless communication and coordination of care.
• Maintain accurate records and documentation, adhering to Lee Health's standards and policies.
• Participate in ongoing training and education to enhance skills and knowledge in customer service and pediatric ophthalmology.

Requirements:
• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1-2 years of customer service experience in a healthcare setting, preferably in pediatric ophthalmology.
• Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
• Strong problem-solving and conflict resolution skills, with a focus on patient satisfaction and safety.
• Ability to maintain confidentiality and handle sensitive information with discretion.

What We Offer:
• Competitive hourly rate: $15.64 - $18.75.
• Opportunities for professional growth and development in a dynamic healthcare environment.
• Collaborative and supportive team culture, with a focus on patient-centered care.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays, with opportunities for flexible scheduling.



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