Pharmacy Liaison

3 hours ago

Fort Myers, Florida, United States CPS Solutions , LLC Full time
Job Summary

CPS Solutions, LLC is seeking a highly motivated and customer service-oriented Pharmacy Liaison to join our team at Lee Memorial Hospital in Fort Myers, FL. As a Pharmacy Liaison, you will be responsible for providing outstanding service to patients with complex, specialty diseases to help them achieve improved clinical outcomes.

Key Responsibilities:

  • Educating leadership and clinic staff on the CPS model to gain their support
  • Initializing and leading ongoing work in clinics to ensure patient/CPS engagement is appropriate and consistent with their preferences
  • Ensuring every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival
  • Explaining the benefits of our specialty pharmacy without impeding patient choice of pharmacy and achieving patient participation
  • Successfully enrolling patients into the program
  • Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
  • Overseeing services provided to enrolled patients to ensure everything from order entry to final verification is completed quickly, accurately, and in accordance with patients' needs
  • Providing direct support to enrolled patients to ensure they are supported throughout their therapy regimen and achieve their intended outcome
  • Conducting outbound phone calls for patient support, adherence checks, and refill reminders
  • Accepting inbound calls from patients as needed and sharing in on-call coverage to ensure 24/7 patient support
  • Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)
  • Designing clinic workflows to help deliver the CPS experience to patients and developing new and improved processes for efficient, safe fulfillment of specialty medications
  • Participating in conferences and workshops to help promote CPS

Requirements:

  • At minimum a High School diploma or equivalent
  • Experience as a pharmacy liaison or technician
  • Registered, or the ability to become registered as a pharmacy technician in the state of FL
  • Experience interacting with physicians, nurses, or other healthcare professionals (preferably in a medical clinic)
  • Knowledge of benefits investigation, prior authorization support, and patient financial assistance work highly preferred
  • Strong people skills and the ability to work with teams across customers
  • Proficiency in standard workplace software (e.g., MS Office), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx) highly preferred
  • The ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes for the future
  • The patience to adapt to patients' and customers' preferences and processes, while always upholding CPS standards

What We Offer:

  • A driver's seat position transforming how specialty pharmacy services are delivered to the most complex patients, to improve their overall experience and outcomes
  • A platform to meaningfully leverage and further develop your (healthcare) technology, leadership, and management skills, working alongside our senior leadership and premier health system customers
  • Competitive compensation including a bonus opportunity and Benefits

Hospital Requirements:

  • (may be required)
  • (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months
  • (MMR) Measles, Mumps and Rubella or A Blood Titer proving immunity
  • Varicella - (2) documented doses or A Blood Titer proving
  • HepB3 Series
  • (Flu) Influenza required for hire between Oct 1st-April 30th

Benefits:

  • All employees enjoy a competitive salary, and eligibility to participate in the 401(k) savings plan with a match
  • Full-time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more

About CPS Solutions, LLC:

CPS Solutions, LLC is one of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. We help clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. We help healthcare leaders drive best in class pharmacy operations through skill, expertise, and proprietary technologies.

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