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Assistant Store Manager

2 months ago

Las Vegas, Nevada, United States Centric Brands Full time
About Us

Robert Graham is a leading American eclectic luxury men's and women's apparel and accessories brand, founded in 2001. We offer excellent career growth opportunities, competitive salaries, and benefits within a dynamic work environment.

Job Summary

The Assistant Store Manager plays a key role in assisting with the overall performance of the store by promoting a sales culture to build productivity and passion for the brand. In this role, you will ensure customers receive exemplary service and a positive brand experience. You will assist in leading and motivating the team.

Responsibilities
  • Lead by example to assist in achieving sales goals and KPIs
  • Assist Store Manager in utilizing reports to identify opportunities (best sellers, product sell through, stock levels, employee productivity)
  • Set measurable performance standards and goals based on Company's expectations and metrics
  • Work with Store Manager to identify marketing opportunities to build customer base and local market
  • Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships
  • Ensure all associates provide the highest level of customer service to achieve World Class Service standards
  • Ensure staff maintains constant client communication through utilizing their client books and client database
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues
  • Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
  • Ensure facility maintenance, presentation, and organization
  • Ensure cash control procedures are properly followed including: bank deposits, safe funds, and petty cash
  • Control store expenses and maintain budgets, continually striving to reduce costs
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
  • Meet inventory accuracy and shrink requirements
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  • Build and maintain good communication with members of corporate office, regional office, mall office, and other stores
  • Exhibit proficiency in computer programs used by the Company including: Word, Excel, Outlook
Requirements
  • Preferred minimum 3 years luxury retail management experience leading a sales team
  • Superb communication skills – verbal and written
  • PC literate – Excel, Word, Outlook
Core Competencies and Traits
  • Sales and Goal Oriented - Must have the ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance
  • Developmental and Training Skills - The ability to recognize and recruit talent, delegate responsibility, and work with staff and coach them to help them grow
  • Performance Management Skills - Must be able to take responsibility for one's own performance and all teams performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly
  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

Robert Graham is an equal opportunity employer. This commission eligible position will receive a generous employee discount at Robert Graham.