Assistant Store Manager

1 month ago


Las Vegas, Nevada, United States Centric Brands Full time

About Us

Robert Graham, a leading luxury men's and women's apparel and accessories brand, is seeking an experienced Assistant Store Manager to join our dynamic team. Founded in 2001, our brand is known for its eclectic and sophisticated style.

Job Summary

The Assistant Store Manager will play a key role in driving sales, improving customer satisfaction, and leading a high-performing team. As a key member of our store management team, you will be responsible for promoting a sales culture, building productivity, and ensuring a positive brand experience for our customers.

Key Responsibilities

  • Lead by example to achieve sales goals and KPIs
  • Assist in utilizing reports to identify opportunities and drive sales growth
  • Set measurable performance standards and goals based on company expectations and metrics
  • Work with the Store Manager to identify marketing opportunities and build customer relationships
  • Create additional business opportunities by ensuring team members focus on maintaining strong customer relationships
  • Ensure all associates provide the highest level of customer service to achieve World Class Service standards
  • Resolve client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues
  • Empower associates to make decisions in the customer's best interest that also support the company's philosophy
  • Ensure facility maintenance, presentation, and organization
  • Control store expenses and maintain budgets
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure staff adheres to all Shipping/Receiving policies and procedures
  • Meet inventory accuracy and shrink requirements
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  • Build and maintain good communication with members of corporate office, regional office, mall office, and other stores
  • Exhibit proficiency in computer programs used by the company, including Word, Excel, Outlook
  • Maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Partner with logistics, product teams, and supervisor to ensure appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times
  • Ensure presentation of all displays, fixtures, and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to the corporate retail team to support the business goal
  • Communicate all human resources issues to the Store Manager in a timely and effective manner
  • Assist Store Manager with the payroll process
  • Ensure image and grooming standards are professional, reflective of the brand image, and Dress Code Policy is adhered to at all times

Requirements

  • Preferred minimum 3 years luxury retail management experience leading a sales team
  • Superb communication skills – verbal and written
  • PC literate – Excel, Word, Outlook

Education

College Degree preferred but not mandatory

Core Competencies and Traits

  • Sales and Goal Oriented – Must have the ability to maintain and communicate company's commitment to goals, drive sales, and measure team's performance
  • Developmental and Training Skills – The ability to recognize and recruit talent, delegate responsibility, and work with staff and coach them to help them grow
  • Performance Management Skills – Must be able to take responsibility for one's own performance and all teams performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly
  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

Benefits

This commission eligible position will receive a generous employee discount at Robert Graham. Robert Graham is an equal opportunity employer.



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