Store Operations Manager

5 days ago

Las Vegas, Nevada, United States Rebel Full time
Job Summary

We are seeking a highly motivated and experienced Store Operations Manager to join our team at Rebel. As a Store Operations Manager, you will be responsible for managing, directing, and supervising the daily operations of our store. You will maintain a pleasant and courteous environment for customers and team members, ensuring that our company goals, policies, and procedures are met.

Key Responsibilities
  • Support and organize all daily retail operations of the store according to company policy.
  • Oversee proper and thorough preparation of necessary reports and paperwork by employees daily, weekly, monthly.
  • Maintain staffing (hiring and employee reorganization); create schedules to meet business needs and ensure excellent customer service.
  • Ensure that all state and federal labor laws/ regulations are adhered to; interact with Human Resources department on a regular basis to ensure compliance.
  • Maintain clean and polished appearance of the store, both indoor and outdoor; make repairs as necessary.
  • Ensure all required marketing (posters, signage, etc.) are displayed appropriately.
  • Maintain professional conduct, display a positive attitude, and adhere to Dress Code policy at all times during work shifts, enforce Dress Code policy to employees.
  • Practice excellent customer service to everyone who enters the store, assist with purchases and up-sell items to increase store profitability (includes car washes).
  • Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, money order, check, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to all store personnel in utilizing transactional equipment.
  • Adhere to and enforce proper cash handling procedures to prevent losses and enforce security controls established by the Company (drive-offs, burglary, theft prevention, identification checks, counterfeit bills, etc.).
  • Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, food service equipment, microwave, etc.). Provide assistance/training to all store personnel with food service equipment and maintenance.
  • Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy.
  • Keep all company and store information confidential.
  • Perform all duties with minimal direction and/or periodic supervision.
  • Other duties as assigned.
Requirements
  • 2+ years of supervisory experience as a Senior Team Lead or Assistant Manager.
  • Must be at least 18 years of age.
  • Must have a valid driver's license.
  • High School diploma or GED preferred.
  • Ability to communicate effectively in English, in both verbally and in written form.
  • Ability to understand and follow oral and written instructions; able to read and write at a level sufficient to perform assigned duties successfully.
  • Ability to perform position responsibilities, essential functions, and physical demands and work environment as listed.
  • Multi-tasking skills with an ability to meet established deadlines.
  • Ability to perform basic arithmetic operations using addition, subtraction, multiplication, and division.
  • Full understanding of competitive relationships and market drivers as well as company merchandising practices/procedures.
  • Ability to learn basic and deep cleaning methods and procedures and train staff on protocols.
  • Ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.
  • Ability to prioritize job task completion utilizing effective time management skills.
  • Strong communication, interpersonal, and customer service skills for daily customer interaction.
  • Multi-tasking skills with an ability to meet established deadlines.
  • Ability to plan, coordinate and monitor the task completion of subordinates.
  • Be able to handle high amounts of stress as dealing with the public/subordinates may be challenging at times.
  • Ability to learn and apply proper safety requirements associated with fueling, foodservice and retail management.
Physical Abilities
  • Ability to stand and/or walk for an at least 8 hours.
  • Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday.
  • Ability to occasionally push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).
  • Ability to occasionally bend at waist with some twisting up to one hour of workday.
  • Ability to occasionally grasp, reach, and manipulate objects with hands above the head and below the knees. (This work requires eye-hand coordination, and may require bilateral coordination of hands up to 4 hours of workday).
  • Ability to occasionally climb a ladder to store or retrieve materials, and/or place or remove signage.

Approximately 75% of work is performed indoors, but there will be times when working outside for a long period of time will be necessary:

  • Ability to be exposed to intermittent outdoor hot or cold temperatures and external environmental insects when performing tasks outdoors.
  • Ability to be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
  • Ability to be exposed to intermittent noise (i.e., cash register, telephone, etc.).
  • Capable of working in small spaces at times.
  • Ability to work varying shifts, including overnight shifts and holidays.
  • Must be able to provide proof of authorization to work in the United States if hired.

The job requirements list is not a complete description of responsibilities but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position.

The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies, and workload and/or personnel changes.

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