Event Support Team Member: Bowl Games

7 days ago

Orlando, Florida, United States WorldStrides Full time
Job Summary

WorldStrides is seeking a highly skilled and customer-focused Event Support Team Member to join our Bowl Game Event Team. As a key member of our team, you will provide exceptional support to guests during nationally televised college football bowl games.

Key Responsibilities
  • Guest Assistance: Provide personalized support to guests, addressing their inquiries and assisting with special requests or needs.
  • Information and Guidance: Offer detailed information about the event, venue, and schedule to ensure a seamless experience for all attendees.
  • Problem Solving: Quickly and effectively resolve any issues or complaints that guests may have, escalating matters to appropriate parties when necessary.
  • Personalized Service: Tailor services to meet individual guest preferences and requirements, including dietary restrictions and accessibility needs.
  • Protocol Adherence: Ensure that guests adhere to event protocols, such as dress code or entry requirements.
  • Emergency Response: Be prepared to handle emergencies or unforeseen circumstances, including medical incidents or security concerns.
  • Team Collaboration: Work closely with other team members to ensure a seamless guest experience.
  • Post Event Feedback: Collect and document guest feedback, identifying areas for improvement and providing valuable insights for future events.
Requirements
  • Professionalism: Maintain a professional demeanor when faced with conflict or issues while interacting with guests, vendors, and colleagues.
  • Event Support: Follow directions and handle a variety of tasks as directed by the onsite event host, event coordinator, or account manager.
  • Team Minded: Establish and maintain effective working relationships with every member on a team.
  • Service Minded: Work effectively in a service-oriented environment.
  • Physical Requirements: Able to climb stairs, lift and carry up to 50 pounds, stand for extended periods, and work in various weather conditions, including heat and cold.
  • Flexible Schedule: Available to work early mornings, days, evenings, weekends, extended workdays, and extended numbers of days in a row.
  • Travel Availability: Able to travel over holidays and weekends from mid-November to early January.
About WorldStrides

WorldStrides is a global organization committed to educating and serving communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible.

We are an Equal Opportunity Employer and are committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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