Pain Management Coordinator
4 weeks ago
As a Pain Management Coordinator at Clearway Pain Solutions, you will play a vital part in our team's mission to provide exceptional care to our patients. Your primary responsibility will be to handle incoming calls from patients and healthcare providers to schedule appointments for pain management services. You will also be responsible for providing exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
Key Responsibilities:
- Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
- Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
- Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
- Utilize scheduling software to coordinate and organize patient appointments efficiently.
- Ensure accurate entry of patient information and appointment details into the system.
- Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
- Communicate schedule changes or adjustments to relevant staff members promptly.
Requirements:
- Previous experience in a call center or customer service role, preferably in a healthcare setting.
- Strong communication skills with a focus on empathy and active listening.
- Proficient computer skills, including experience with scheduling software and electronic health records.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and accuracy in data entry.
- Knowledge of medical terminology and pain management practices is a plus.
- Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
About Us:
At Clearway Pain Solutions, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment. We understand the importance of a balanced lifestyle and promote a healthy and positive work environment. We offer a competitive package to recognize and reward your skills and dedication. Join us in providing great care to those in need.
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