Service Desk Engineer

3 weeks ago


Yorktown, Texas, United States Konica Minolta Business Solutions Full time
Job Summary:

As a Service Desk Engineer - UC Support Specialist at Konica Minolta Business Solutions, you will play a critical role in providing expert remote support for our nationwide client base of telecom and unified communications clients. This position is responsible for resolving issues remotely, responding to incoming technical client issues and requests, and escalating when necessary.

Key Responsibilities:

Provide expert remote support for trouble shooting and educating clients on the use of our telecom and UC services
Focus on client satisfaction, service delivery quality, and technical excellence
Drive to meet and exceed organizational goals for customer satisfaction, first contact resolution rate, employee satisfaction, and average speed to answer
Demonstrate strong customer service skills, including listening to clients, being empathetic, and producing accurate documentation
Resolve conflicts and provide expert remote support for SBCs, switching, phone hardware, mobile devices, and basic server administration

Requirements:

Call Center experience preferred
High School Diploma or equivalent
1 to 2 years of experience with troubleshooting and providing remote support
BA, BS or similar degree in Computers/Electronics or relevant experience
At least one of the following industry certifications: Microsoft Technology Associate (MTA), CompTIA A+, MCTS Windows 7 or 1 Core MCSA Windows 8 Exam
1+ years of experience with basic administration of Windows Server family operating system, Microsoft Active Directory, and Microsoft Exchange Server
Familiarity with Mac OS, mobile devices, laptops, and desktops
Working knowledge of common desktop applications, including Microsoft Office
Strong interpersonal and oral communication skills, attention to details
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Ability to type between 30 to 45 words per minute

About Us:

Konica Minolta Business Solutions is a leading provider of office technology solutions, including IT Services, intelligent information management, managed print services, and industrial and commercial print solutions. We are committed to guiding and supporting our clients' digital transformation and are proud to be recognized as a leader in the industry.

EOE Statement:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

  • Yorktown, Texas, United States Leidos Full time

    Job Summary:Leidos is seeking a skilled Communications Network Engineer to support multiple sites in Yorktown, VA as one of the key members of the Field Services team. The ideal candidate will be responsible for overall network engineering support for a broad range of programs including planning, designing, and evaluating various components of the network at...


  • Yorktown, Texas, United States Leidos Full time

    Job Summary: Leidos is seeking a skilled Network Systems Engineer to support multiple sites in Yorktown, VA. The successful candidate will be responsible for overall network engineering support for a broad range of programs, including planning, designing, and evaluating various components of the network.Key Responsibilities:Provide specifications for network...


  • Yorktown, Virginia, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team.Key Responsibilities:Greeting and Welcoming GuestsMaintaining the telephone switchboard and handling requests for information, mail, and messagesProviding guests with information about hotel services and facilitiesHandling check-ins and...


  • Yorktown Heights, New York, United States Goldfish Swim School Full time

    Front Desk Team Member Job DescriptionAt Goldfish Swim School, we're looking for a Front Desk Team Member to join our team. As a Front Desk Team Member, you'll be the first point of contact for our guests, providing a warm and welcoming experience. You'll be responsible for answering telephones, responding to inquiries, and taking messages in a professional...


  • Yorktown Heights, New York, United States Goldfish Swim School Full time

    Front Desk Team Member Job DescriptionAre you passionate about providing exceptional customer service and creating a welcoming environment for families? Do you have a knack for multitasking and a love for working with children? We're seeking a Front Desk Team Member to join our team at Goldfish Swim School!Key Responsibilities:Provide top-notch customer...


  • Yorktown, United States Enterprise Horizon Consulting Group Full time

    Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligence; Data...


  • Yorktown, Virginia, United States Leidos Full time

    Job DescriptionNavy IT Services ProgramLeidos is seeking a skilled Communications Network Engineer to support multiple sites in Yorktown, VA. The candidate will be responsible for overall network engineering support for a broad range of programs, including planning, designing, and evaluating various components of the network at Newport News Shipbuilding, VA...


  • Yorktown Heights, New York, United States Goldfish Swim School Full time

    Customer Service Representative Opportunity at Goldfish Swim SchoolAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!As a Front Desk Team Member at Goldfish Swim School, you will be the first point of contact...


  • Yorktown Heights, New York, United States Goldfish Swim School - Yorktown Heights Full time

    Job SummaryGoldfish Swim School is seeking a highly motivated and customer-focused Front Desk Team Member to join our team. As a Front Desk Team Member, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all.Key ResponsibilitiesAnswer telephones, respond to inquiries, and take messages...


  • Yorktown, Virginia, United States Riverside Rehabilitation Hospital Full time

    Job SummaryRiverside Rehabilitation Hospital seeks a skilled and detail-oriented Receptionist to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to patients, visitors, and staff while maintaining the security and integrity of our facility.Key ResponsibilitiesScreen and direct visitors...

  • Front Desk Team Member

    4 months ago


    Yorktown Heights, United States Goldfish Swim School Full time

    Goldfish Swim School - Front Desk Team Member, Paid Training Provided Calling all game-changers At Goldfish Swim Schools, being a Front Desk Team Member means more than just greeting guests – it's about making waves in their experience. Picture yourself welcoming families with a warm smile, providing top-notch service, and being the friendly face they...


  • Yorktown Heights, New York, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled and organized Help Desk Project Coordinator to join our team at TEKsystems. As a key member of our IT operations team, you will play a critical role in ensuring the efficient delivery of IT services to our clients.Key ResponsibilitiesCoordinate technology support activities, including scheduling, to ensure timely...


  • Yorktown, Virginia, United States Riverside Rehabilitation Hospital Full time

    Job SummaryRiverside Rehabilitation Hospital is seeking a skilled and compassionate Front Desk Coordinator to join our team. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to patients, families, and visitors.Key ResponsibilitiesScreen and direct visitors to the appropriate location, ensuring the...


  • Yorktown Heights, New York, United States IBM Full time

    Job DescriptionAt IBM, we're committed to creating a diverse and inclusive environment where everyone can thrive. We're seeking a talented Network Services Automation Engineer to join our team.This role will focus on designing and building network automation solutions using Ansible and Tufin for Palo Alto and Cisco environments. You'll work on automating...


  • Yorktown, Virginia, United States SJS Executives LLC Full time

    Job Title: Engineering TechnicianSJS Executives, LLC is seeking a skilled Engineering Technician to support operations at the Naval Weapons Station in Yorktown, Virginia.Job Summary:The successful candidate will possess a strong background in reverse engineering, specification development, and extraction, as well as experience with defense systems and...


  • Yorktown, Virginia, United States BB&E Inc Full time

    Job Title: Senior Mechanical EngineerBB&E Inc is seeking a highly skilled Senior Mechanical Engineer to join our team in Yorktown, VA. As a Senior Mechanical Engineer, you will be responsible for providing mechanical engineering services for plumbing, heating, ventilation, and air conditioning systems, as well as digital data controls and instrumentation and...


  • Yorktown, Virginia, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    We are seeking a skilled Mechanical Engineer II to join our team at ENGINEERING SERVICES NETWORK, Inc.This is an on-site role at the Naval Weapons Station, Yorktown, VA.The successful candidate will provide engineering support to develop technical repair procedures and test equipment for NATO Sea Sparrow Missile System Depot located at Naval Weapons Station...


  • Yorktown, Virginia, United States Bowlero Corp Full time

    Job DescriptionAs a Greeter/Counter Desk Associate with Bowlero Corp, you will be the first point of contact for our guests, setting the tone for an exceptional experience. Your friendly demeanor and excellent communication skills will make a lasting impression.Key Responsibilities:Manage the waitlist and track availabilityAssign lanes, shoes, and other...


  • Yorktown Heights, United States 24 Hour Fitness Full time

    24 Hour Fitness - 600 Lee Blvd Ste 1180 [Guest Service / Front Desk] As a Sales and Service Associate at 24 Hour Fitness, you'll: Deliver an outstanding and well-rounded sales and service experience to all guests and members; Ensure guests have a welcoming, informative, and enjoyable experience when they visit; Help inspire guests to take the right next...


  • Yorktown, Virginia, United States BB&E, Inc. Full time

    Job SummaryBB&E, Inc. is seeking a Senior Mechanical Engineer to support our NAVFAC Mid-Atlantic Program in Yorktown, VA. The successful candidate will provide mechanical engineering services for plumbing, heating, ventilation, and air conditioning systems, as well as digital data controls and instrumentation systems.Key ResponsibilitiesDesign and develop...


  • Yorktown, Virginia, United States SMITH TURF & IRRIGATION LLC Full time

    Job OverviewSmith Turf & Irrigation LLC is seeking a skilled Service Repair Technician to join our team. As a key member of our service team, you will be responsible for the care and maintenance of small engine lawn care equipment.Key Responsibilities:Perform diagnostics and repairs on a variety of small engine equipmentPerform scheduled maintenance,...


  • Yorktown, Virginia, United States Muhlbauer Full time

    Job Title: Field Services TechnicianMuhlbauer, Inc. is seeking a highly skilled Field Services Technician to join our team in the Washington, D.C. area. As a Field Services Technician, you will be responsible for installing, troubleshooting, and providing training on machines and systems for our clients.Key Responsibilities:Installation of machines and...