Service Desk Engineer
3 weeks ago
As a Service Desk Engineer - UC Support Specialist at Konica Minolta Business Solutions, you will play a critical role in providing expert remote support for our nationwide client base of telecom and unified communications clients. This position is responsible for resolving issues remotely, responding to incoming technical client issues and requests, and escalating when necessary.
Key Responsibilities:
Provide expert remote support for trouble shooting and educating clients on the use of our telecom and UC services
Focus on client satisfaction, service delivery quality, and technical excellence
Drive to meet and exceed organizational goals for customer satisfaction, first contact resolution rate, employee satisfaction, and average speed to answer
Demonstrate strong customer service skills, including listening to clients, being empathetic, and producing accurate documentation
Resolve conflicts and provide expert remote support for SBCs, switching, phone hardware, mobile devices, and basic server administration
Requirements:
Call Center experience preferred
High School Diploma or equivalent
1 to 2 years of experience with troubleshooting and providing remote support
BA, BS or similar degree in Computers/Electronics or relevant experience
At least one of the following industry certifications: Microsoft Technology Associate (MTA), CompTIA A+, MCTS Windows 7 or 1 Core MCSA Windows 8 Exam
1+ years of experience with basic administration of Windows Server family operating system, Microsoft Active Directory, and Microsoft Exchange Server
Familiarity with Mac OS, mobile devices, laptops, and desktops
Working knowledge of common desktop applications, including Microsoft Office
Strong interpersonal and oral communication skills, attention to details
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed
Proven analytical and problem-solving abilities
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Ability to type between 30 to 45 words per minute
About Us:
Konica Minolta Business Solutions is a leading provider of office technology solutions, including IT Services, intelligent information management, managed print services, and industrial and commercial print solutions. We are committed to guiding and supporting our clients' digital transformation and are proud to be recognized as a leader in the industry.
EOE Statement:
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
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