Front Desk Team Member
2 days ago
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you
As a Front Desk Team Member at Goldfish Swim School, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit. Your excellent communication and interpersonal skills will enable you to effectively handle customer inquiries, resolve issues, and provide top-notch service with a smile.
Responsibilities:
Answer telephones, respond to inquiries, and take messages in a professional manner
Process student registrations using effective sales/customer service techniques
Schedule and manage birthday/pool parties, supervising private party staff as needed
Resolve customer concerns/complaints using a professional approach
Assist members with purchases of merchandise and vending
Greet parents and students as they report to the front desk
Check in students on the attendance tracking system
Maintain cleanliness of the front desk area, Snack Shack area, changing areas, restrooms, and observation area
Monitor Snack Shack area and provide guidance to Snack Shack staff
Check voicemail and email correspondence and respond in a timely manner
Update informational displays with accurate and timely promotions and literature
Provide occasional administrative support for management personnel, including the General Manager and Assistant General Manager
Make customer calls to resolve open account problems
Prepare twice daily student lesson schedules for use by instructors and management staff
Enforce safety rules and regulations to prevent accidents, administering first aid when necessary
Fulfill other duties and responsibilities as assigned by the Employer
Requirements and Skills:
Ability to work with children
Excellent interpersonal communication and organizational skills
Instructor/coach, camp counselor, and/or childcare provider a plus
2 years of customer service and/or administrative office experience required
Familiarity with Microsoft Word, Excel, and other software systems
Must pass background examinations (included with training)
Benefits:
Paid training to kickstart your career
Opportunities for promotions and growth
Flexible hours, even just one shift per week (4 hours)
No late nights, with afternoon shifts ending at 8 pm
Increased social opportunities for networking and fun
Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information, see:
Compensation: $16.00 - $18.00 per hour
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