Claim Resolution Specialist
7 days ago
Cef Solutions Inc. is a leading provider of consulting services and business process outsourcing solutions. Our team specializes in delivering end-to-end client experiences to multinational companies in the customer service industry.
We are seeking a skilled Claim Operator to join our team. As a Claim Operator, you will be responsible for reviewing new submissions, investigating claims, and communicating with logistics service providers to ensure timely and accurate resolutions.
Key Responsibilities:- Review new submissions to ensure all required documentation and claim details are included
- Investigate and process damage claim submissions based on return authorizations and QA reports
- Communicate with logistics service providers to ensure a timely and accurate resolution
- Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
- Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
- Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.
- Compile comprehensive claim analyses for monthly reporting to clients
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
- Escalate high-value declinations with management to discuss possible recourse
- Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
- 1+ years of freight claims processing experience preferred
- Excellent verbal and written communication skills
- Strong critical thinking and creative problem-solving skills
- Flexibility to work in a fast-paced, team-oriented environment
- Superior attention to detail, organization, cross-group collaboration, and project management skills
- Legally authorized to work in the U.S. without any restrictions
- Okay to work 100% on-site in Plano, TX
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