Freight Claims Specialist
6 days ago
Job Summary:
Cargo Claims Processor at Crystal Equation Corporation
About the Role:
We are seeking a skilled Cargo Claims Processor to join our team. As a Cargo Claims Processor, you will be responsible for reviewing new submissions, investigating claims, and communicating with logistics service providers to ensure timely and accurate resolutions.
Key Responsibilities:
- Review new submissions to ensure all required documentation and claim details are included
- Investigate and process damage claim submissions based on return authorizations and QA reports
- Communicate with logistics service providers to ensure a timely and accurate resolution
- Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
- Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
- Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
- Compile comprehensive claim analyses for monthly reporting to clients
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
- Escalate high-value declinations with management to discuss possible recourse
Requirements:
- Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
- 1+ years of freight claims processing experience preferred
- Excellent verbal and written communication skills
- Strong critical thinking and creative problem solving skills
- Flexibility to work in a fast-paced, team-oriented environment
- Superior attention to detail, organization, cross-group collaboration, and project management skills
About Us:
Crystal Equation Corporation empowers people and advances technology initiatives by building trust. We offer a competitive pay range of $18-$22/hr with full benefits, including paid time off, medical/dental/vision/life insurance, and 401K. Our compensation reflects the cost of labor across several US geographic markets.
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