Customer Service Lead Expert

3 weeks ago


Dayton, Ohio, United States Burlington Full time

Overview

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As a Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives at Our Burlington store. This involves inspiring and motivating associates to provide exceptional customer service while ensuring a customer-first focus is always maintained.

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Key Responsibilities

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  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements

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Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs or more, as well as the ability to stand and walk for extended periods.

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Salary and Benefits

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The estimated salary for this position is $11.50 - $11.50 per hour based on location and experience. Part-time associates may be eligible for benefits such as medical coverage, a 401(k) plan, paid time off, and paid holidays.

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About Us

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We are a rapidly growing brand that provides a variety of training and development opportunities so our associates can grow with us. We strive to make a difference in the lives of customers, colleagues, and the communities where we live and work every day.



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