Customer Care Service Team Lead

3 days ago


Dayton, Ohio, United States CareSource Full time
Customer Care Service Team Lead

CareSource is seeking an experienced Customer Care Service Team Lead to join our team. As a key member of our customer care department, you will be responsible for leading a team of customer service representatives and providing guidance on how to resolve complex customer issues. You will work closely with internal stakeholders to build positive relationships and develop strategies to improve customer satisfaction.

The ideal candidate will have a minimum of three years of customer service experience, preferably in a call center environment. You should have excellent communication skills, a strong attention to detail, and the ability to work independently and as part of a team. We offer a competitive salary range of $52,400 - $83,900 per year, plus a comprehensive benefits package.

Responsibilities:
  • Lead a team of customer service representatives
  • Provide guidance on resolving complex customer issues
  • Develop strategies to improve customer satisfaction
  • Maintain open communication with internal stakeholders
  • Monitor and evaluate team performance


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