Salesforce Platform Manager

22 hours ago


Newburyport, Massachusetts, United States Rochester Electronics L Full time
Job Title: Salesforce Platform Manager

Rochester Electronics is seeking a highly skilled Salesforce Platform Manager to optimize the configuration and utilization of the Salesforce Platform and related technologies.

Key Responsibilities:
  • Collaborate with business stakeholders to design, develop, and deploy Sales cloud solutions.
  • Enhance system functionality leveraging feedback and drive user adoption.
  • Document requirements, designs, and implement solutions and business process flows consistent with Salesforce best practices.
  • Lead and facilitate meetings with business users and end users, such as requirements sessions, system demos, user acceptance testing, or end-user training.
  • Research, evaluate, and educate stakeholders on options and emphasize out-of-box standard solutions when possible.
  • Manage system code/configuration changes required related to Salesforce releases.
  • Maintain and optimize Workflow, Process Builders, Flows, custom settings, page layouts, Lightning pages, etc.
  • Responsible for the day-to-day configuration, support, maintenance, and improvement of designated systems.
  • Provide data-driven advice on how to expand or refine system operations to meet company needs.
  • Drive Salesforce adoption by developing an understanding of business objectives and processes by communicating with stakeholders.
  • Participate actively in Salesforce Cloud selection, design, and implementation efforts.
  • Update Sales leadership and IT management on project status, including budget, risks, and general business issues.
  • Train users on how to appropriately utilize business applications.
  • Maintain up-to-date knowledge regarding the platform's updates, new tools, and features.
Requirements:
  • Bachelor's degree in Computer Science or a related technical discipline or the equivalent combination of education, technical certifications, or training.
  • Minimum 10 years' experience as an applications analyst or in a similar role.
  • Salesforce Certifications or a minimum of 5 years experience implementing solutions using Salesforce Clouds.
  • Strong understanding of Salesforce Sales Cloud, CPQ (Configure, Price, Quote), or Marketing Cloud.
  • Epicor ERP (Enterprise Resource Planning) Kinetic System experience is a plus.
  • Ability to troubleshoot and diagnose information technology issues.
  • Strong interpersonal, communication, and organizational skills to drive and complete project plans and objectives.
  • Strong ability to structure actions into concise, easily understandable, and productive plans.
  • Knowledge of general business processes from a user perspective, especially Global Sales, Mkt, Supplier Dev, & Operations.

Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.



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