Senior Operations Manager, Creative Projects

4 weeks ago

San Francisco, California, United States Patreon Full time
About the Role

Patreon is seeking a Senior Operations Manager, Creative Projects to support our mission to fund the creative class. As a key member of our creative marketing team, you will be responsible for leading the vision for Creative Marketing Operations, developing its function, leadership, and team/budget management to establish operational excellence standards.

Key Responsibilities
  • Establish end-to-end project workflows across a range of project types and educate the broader organization to aid adoption of the process.
  • Build a creative resourcing pipeline to support a wide array of project types.
  • Identify and oversee the implementation of new tools, templates, meeting forums, and training sessions required to maintain operational excellence standards.
  • Develop creative asset requests and creation process, delivering process, and excellent resources to support requests on high priority marketing needs.
  • Centralize and track all creator features across our surfaces, establishing a live repository of placements for cross-team visibility and alignment.
  • Oversee workload analysis, partnering with team leads on project prioritization and sourcing of additional resources (freelancers, agency partners).
  • Manage the brand request process, establishing a procedure and criteria framework to determine appropriate access of intellectual property for third-party institutions.
  • Facilitate ongoing connections with marketing leaders across the company to help incite visibility and collaboration.
  • Gather and implement best practices to aid campaign development, sharing insights across teams.
About You

We are looking for a highly experienced and skilled operations professional with a strong background in creative operations, project management, and team leadership. You should have a proven track record of driving collaboration and communication within a complex group and cross-functionally within a matrixed organization. Familiarity with contracting processes and vendor management is also essential.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

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