Customer Service Manager

5 days ago

Damariscotta, Maine, United States Hannaford Supermarkets Full time
Customer Service Leader

Hannaford Supermarkets is seeking a highly skilled Customer Service Leader to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Observe and follow all company policies and procedures.
  • Maintain a neat and well-groomed personal appearance at all times.
  • Assign tasks to front-end and service desk/kiosk associates during idle periods.
  • Assist with special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards.
  • Secure front-end change drawers and protect company assets at all times.
  • Maintain general housekeeping and sanitation standards.
  • Perform cashier and/or bagging functions as needed.
  • Perform service desk/kiosk and bookkeeper functions as trained.
Requirements:
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Physical Requirements:
  • Perform repetitive hand and arm motions while standing/walking the majority of the shift.
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
  • Gather up to five shopping carts and push them to designated areas.
  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Have sufficient visual acuity to check identification cards, checks, invoices, and other written documents.
Preferred Requirements:
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
  • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service.
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth, and related conditions), age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.

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