Store Operations Manager

3 days ago


Raleigh, North Carolina, United States OUTDOOR LIVING SUPPLY LLC Full time
Job Summary

The Store Manager is a key leadership role responsible for the overall success of our retail stores. This individual will oversee store operations, manage a team of sales and customer service staff, and drive sales and margin performance.

Key Responsibilities
  • Store Operations
    • Manage store expenses, merchandising standards, compliance, safety, security, and workforce to drive positive customer experiences and sales.
    • Work closely with cross-functional partners to execute business strategy within the store.
  • Team Management
    • Build and support a store culture that is aligned to our company's mission and values.
    • Recruit, develop, and motivate a high-performing team to deliver exceptional customer service and sales results.
  • Customer Experience
    • Champion customer service and ensure employees deliver friendly, professional, and timely service to all customers.
    • Develop and implement strategies to drive customer loyalty and retention.
  • Financial Management
    • Manage store financials, including budgeting, forecasting, and inventory management.
    • Analyze data to inform store-specific strategies and drive sales and margin growth.
  • Asset Protection
    • Develop and implement strategic asset protection plans to improve safety and security outcomes.
    • Monitor and analyze store performance, profitability, and flow-through of store plans and programs.
  • Business Development
    • Seek out opportunities for expansion and growth by developing new business relationships.
    • Develop and implement plans to drive sales and revenue growth.
  • Leadership and Development
    • Provide guidance and feedback to help others strengthen specific knowledge and skill areas.
    • Develop and implement training programs to enhance employee skills and knowledge.
Requirements
  • Bachelor's or Associate Degree in business-related field, or industry certifications, preferred.
  • 3-5 years' experience in the industry or a related field required.
  • 1 year experience as Assistant Store Manager in the industry or related field required.
  • Proven ability to work under pressure, organize, manage, prioritize, and execute on multiple deliverables.
  • Proven track record of success in leading a team.
  • Ability to develop and implement goals and objectives.
  • Understanding of local market and competitive landscape.
  • Strong communication and interpersonal skills.
  • Ability to manage and motivate teams.
  • Ability to analyze data and identify trends.
  • Financial and budgeting skills, elevated math skills.
  • Ability to build relationships with external partners.

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