Client Services Representative

3 weeks ago


Dover, Delaware, United States Norstella Full time
Job Description

The Client Services Executive will serve as the primary point of contact for clients, providing exceptional support and ensuring seamless onboarding and account management. This role requires strong communication and problem-solving skills, with the ability to work independently and collaboratively as part of a cross-functional team.

Responsibilities
  • Manage client inquiries and resolve issues in a timely and efficient manner.
  • Collaborate with internal teams to ensure client needs are met and exceeded.
  • Develop and maintain strong relationships with clients, understanding their business needs and goals.
  • Provide training and support to clients on our products and services.
  • Stay up-to-date on industry trends and developments, applying this knowledge to improve client outcomes.
Requirements
  • 2+ years of experience in a client-facing role, preferably in the pharmaceutical or biotech industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in Salesforce or similar CRM systems.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading organization in the pharmaceutical industry.


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