Guest Services Representative
3 weeks ago
Welcome to R&R Management Services Inc., where we are committed to delivering exceptional guest experiences. We are currently seeking a dedicated Hotel Front Desk Agent to join our team at our 83 Rooms Hotel near Dallas Love Field Area.
Compensation: This role offers a competitive salary range of $45,000 - $60,000 per year, reflecting the importance of this position in our organization.
Key Responsibilities:- Process room assignments and confirm guest reservations in a timely and accurate manner
- Provide top-notch customer service, responding to guest needs and resolving any issues that may arise
- Maintain accurate records of guest stays and communicate relevant information to internal teams
- Cash handle payments from departing guests and manage hotel finances effectively
- Analyzing guest feedback to identify areas for improvement and implement changes to enhance the overall guest experience
- Proven track record in customer service or front desk environments, preferably within the hospitality industry
- Exceptional communication and interpersonal skills, enabling you to build strong relationships with guests and colleagues
- Strong problem-solving abilities, allowing for efficient resolution of guest complaints and issues
- Detailed-oriented and organized, with the ability to multitask and prioritize tasks effectively
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