Guest Services Associate
3 weeks ago
As a Guest Services Associate at The Beeman Hotel, you will play a key role in ensuring that our guests receive exceptional service throughout their stay. This involves being proactive, responsive, and knowledgeable about the hotel and its surroundings.
About You:
We are looking for someone with a passion for delivering outstanding customer service, who can think creatively and come up with innovative solutions to guest problems. You will be responsible for handling guest inquiries, resolving issues, and providing personalized recommendations on hotel services and local attractions.
About the Job:
This is a fast-paced role that requires strong communication and interpersonal skills, as well as the ability to work well under pressure. You will be the primary point of contact for guests, so it's essential that you have a professional demeanor and a friendly attitude.
Key Responsibilities:
* Respond to guest inquiries and resolve any issues that may arise
* Provide personalized recommendations on hotel services and local attractions
* Handle guest complaints and concerns in a professional and courteous manner
Requirements:
* Excellent communication and interpersonal skills
* Ability to work well under pressure and handle multiple tasks simultaneously
* Knowledge of computer systems and software
* Previous experience in a customer-facing role
Benefits:
* Competitive salary: $45,000 - $55,000 per annum
* Opportunities for career advancement and professional growth
* Comprehensive training program to develop your skills and knowledge
* Discounts on hotel stays and services
Others:
* Maintain confidentiality of guest information and adhere to data protection policies
* Participate in ongoing training and development programs to improve skills and knowledge
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