Scientific Applications Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Scientific Applications Specialist to join our team at Danaher Corporation. As a key member of our Scientific Applications Support Department, you will play a critical role in providing technical support to our customers.
Key Responsibilities
- Communicate with customers to provide pre- and post-sales technical support for our growing product offering.
- Answer customer inquiries received by phone, email, and chat, and document all customer interactions in our CRM database.
- Troubleshoot product use and applications by using customer-provided data and information, as well as our sales and manufacturing databases.
- Support the complaint triage and investigation process, and assist with complaint resolution by determining the cause of the problem, selecting, and explaining the best solution to solve the problem, and expediting resolution to the customer's satisfaction.
- Handle the intake and completion of custom design requests.
Requirements
- Bachelor's degree in life sciences (Biology, Molecular Biology, Chemistry, Biochemistry, etc.) or a related scientific field.
- 3+ years of experience with genomics applications in an industry or academic research laboratory environment.
- Demonstrated ability to analyze data, identify key issues, and solve problems using critical thinking skills.
- Excellent communications skills.
Preferred Qualifications
- Advanced degree (Masters or Ph.D.) in a relevant scientific discipline (biology, biochemistry, molecular biology).
- Previous experience in a customer-facing role.
About Danaher Corporation
Danaher Corporation is a global leader in the life sciences industry, committed to accelerating the discovery, development, and delivery of solutions that safeguard and improve human health. We value diversity and the existence of similarities and differences found in our workforce, workplace, and throughout the markets we serve.
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