Customer Service Banker
1 week ago
Position: Customer Service Banker Representative
Work Environment: On-site role with a structured schedule.
Working Hours: 11 am - 8 pm CST with Saturday shifts from 7 am - 3:30 pm CT. A weekday off will be provided when scheduled for a Saturday, with potential rotation of the day off.
Training: Initial training period of 6 weeks from 8 am - 5 pm CST.
We are looking for a dedicated customer service representative to collaborate with our team in delivering exceptional support to our clients' customers. This role involves addressing inquiries, resolving complaints, and troubleshooting issues related to our services. The representative will manage a significant volume of inbound and outbound calls, aiming to foster a positive interaction with each caller. Listening attentively to clients is crucial to understand their needs, address concerns, and provide accurate and timely solutions.
Key Responsibilities:
- Engaging with clients through calls to identify and resolve their needs, concerns, or issues related to our services.
- Providing efficient and precise responses to callers, outlining potential solutions, and ensuring clients feel valued and supported.
- Practicing active listening to confirm or clarify information and effectively manage challenging client interactions.
- Building strong relationships with clients and fellow team members based on trust and reliability.
- Utilizing various software and tools effectively.
- Aiming to meet or exceed performance metrics while delivering consistent and high-quality customer service.
- Recommending products or services that may better align with client needs.
- Participating in training and development opportunities to enhance knowledge of the company and role.
- Adhering to all company policies and procedures.
- Consistently meeting or exceeding performance metrics.
Qualifications:
- High school diploma or equivalent required.
- Outstanding customer service skills, with strong verbal and written communication abilities.
- Proficient in computer usage, particularly CRM software, with strong typing skills.
- Ability to ask clarifying questions and effectively manage tense situations.
- Excellent time management and decision-making capabilities.
- Adaptability and accountability in the workplace.
- Experience in the banking sector is a significant advantage.
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