Customer Service Representative

3 days ago


Birmingham, Alabama, United States Kooper Super Full time

About Kooper Super

Kooper Super is a bespoke sales solutions company that crafts tailored strategies to fit unique client needs and aspirations. We are dedicated to delivering exceptional service and building long-term partnerships with our clients.

About the Role

We are seeking a dedicated and friendly Customer Service Representative to provide exceptional service, resolve inquiries, and ensure a positive experience for our customers. As the first point of contact, you will be responsible for assisting customers with their needs, whether through direct interaction or by escalating issues to the appropriate department.

Key Responsibilities

  • Customer Interaction: Greet customers warmly and assist them with inquiries, concerns, and service needs.
  • Problem Resolution: Handle customer complaints or issues, escalating them to the appropriate department if necessary.
  • Data Management: Accurately input customer information into our systems and maintain up-to-date records of all interactions.
  • Communication: Respond to customer inquiries in a timely and professional manner.
  • Team Collaboration: Work closely with other team members to ensure a seamless customer experience.
  • Feedback Collection: Gather customer feedback and share insights with the team to improve service quality.
  • Administrative Tasks: Perform various administrative duties, including filing, organizing documents, and scheduling appointments.

Qualifications

  • Education: High school diploma or equivalent; a degree in a related field is a plus.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving Abilities: Strong problemsolving abilities.
  • Technical Skills: Proficient in using customer service software and Microsoft Office Suite.
  • Work Environment: Ability to work well under pressure and manage multiple tasks simultaneously.


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